Refund policy

At IceTrayShop.space, customer satisfaction is our highest priority. We proudly offer FREE RETURNS and FREE REFUNDS within 30 days of delivery.

Return Eligibility

To qualify for a return:

• Return requests must be submitted within 30 days of delivery.
• Items must be returned in acceptable condition.
• Proof of purchase is required.

We provide FREE return shipping worldwide for eligible returns.

To initiate a return, contact:

Our support team will provide detailed return instructions.

After receiving and inspecting the returned item, we will notify you regarding approval.

Approved refunds will be issued to the original payment method within 5–10 business days.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photographs and your order number.

We will arrange a replacement, exchange, or full refund when appropriate.